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ISO 21001:2018

ISO 21001 Certification - The education management standard for a better learning experience!

Enhance your students' satisfaction by improving your institution’s operations with ISO 21001. Allow our professionals at QIC Global to help you with third-party audits and certification.

Application

Application

Transfer

Stage 1 and 2 certification audits

Maintaining certification

Annual surveillance audits

Re Certification

Re-Certification

What is ISO 21001 certification?

What is ISO 21001 certification?

Educational system management is necessary to provide quality services to the students. To enhance their knowledge through an enjoyable learning experience, ISO 21001 has brought a practical set of clauses. They act as a guide for improving the efficacy level of the academic operations. The aim is to ensure the learners are satisfied with the curriculum. By implementing the clauses with the help of an internal audit, academic institutions find the existing flaws and improve the system with relevant action plans. ISO 9001 quality management clauses have directly influenced the requirements of ISO 21001. Hence, the clauses predominantly consider the learning needs of the students.

The standard offers a comprehensive framework to manage educational operations for enhancing student satisfaction. The quality of the education and infrastructure is the two main concerns of the standard. By getting accredited with 100% compliance, an institution demonstrates its commitment and value towards the welfare of the learners and the regulatory conditions. With the support of the ISO system, schools, colleges, and universities can efficiently standardize their process. ISO 21001 plays a pivotal role in establishing a protocol that ensures proper facilities and educational resources for the students.

Which organizational practices are covered by ISO 21001?

ISO 21001 is the educational quality management system standard acknowledged across the globe. It has made its identity by offering a set of clauses for quality educational operations. The following practices are promoted by the standard -

  • ISO 21001 helps with improving academic facilities by amending the overall operations of an institution. As a result, students improve their learning capabilities and academic goals. They achieve better results, which add leverage to their future career opportunities. This way, an institution establishes a positive brand image. Consequently, enrollment percentage increases. By meeting student requirements from time to time, they achieve global recognition too.
  • The clauses ensure that students enjoy all the facilities. The set helps to form more engaging courses that will not only meet the learning needs but also allow the students to find their potential. The courses become encouraging as they ask for more student involvement. Learning outcomes improve with ISO 21001 clauses, and institutions become a second home for the learners.
  • As the reputation of the institutions increases with the presence of ISO 21001 certification, it forms a steady revenue margin. More students get to know about the facilities and show interest in enrollment. The academic profiles of the existing students work as marketing tools to attract global learners.

Certification Process

  1. 1. Internal audit – The audit checks the performance of the quality management system after it goes through a modification phase. It helps to find areas of possible improvement. Thus, allowing the management to implement better corrective measures to meet the clauses of the ISO standard.
  2. 2. Request generation – Relevant strategies are applied after checking the gaps between the system and the objectives. Once the compliance ground is accomplished, companies must choose a reliable certification body. The further assessments depend on the contract established between the company and the certification authority.
  3. 3. Stage 1 – Audit – As instructed by the certification authority, a third-party team of auditors analyzes the documents of the management process. They check both the compulsory and voluntary standards.
  4. 4. Stage 2 – Audit – At this point, the audit specialists issue reports as deduced from the previous stage. In case there is any nonconformity, the report will highlight that.
Certification Process

Compliance Requirements of ISO 21001: 2018

The ISO 21001:2018 is a framework where the learner satisfaction and quality of education will improve through Educational Organization Management Systems (EOMS).

The major compliance requirements are:

  • Development of proper policy and goals as an element of the mission of the institution, and a consideration of learner needs.
  • Establishing what the EOMS should cover, what services, and who its stakeholders are, and what outcomes are expected.
  • Carrying out needs analysis of the learners/other beneficiaries to tailor programs and services.
  • Achieving successful learning by making designs of new or effective curricula, teaching methods, and support services to address the learning objectives.
  • Provision of qualified staff, resources, and infrastructure to ensure delivery.
  • Introduction of a performance and learning assessment and evaluation procedures.
  • Establish and maintain a continual cycle of monitoring, internal audits, and reviews to make improvements.

Common Non-conformities of ISO 21001: 2018

Some of the audit problems that educational organizations experience include:

  1. 1. Indefinite goals that are not related to learner outcomes.
  2. 2. Proper needs assessments that do not identify the expectations of different learners.
  3. 3. Inadequate training of the staff or professional development.
  4. 4. Lack of documentation of instruction, assessment, or performance observation.
  5. 5. Poor stakeholder participation, absent below-the-line involvement of parents, community, or industry.
  6. 6. Lack of review and updates on the policies causes outdated practices.

The presence of these issues will damage credibility and satisfaction among learners.

Common Non-conformities of ISO 21001: 2018

FAQs

What is ISO 21001:2018?

It is a global standard that assists learning institutions to ethically advance the management systems and learn better.

Who can benefit from ISO 21001 certification?

Schools, universities, training centers, and any organization giving training or educational services.

Why is learner needs analysis important?

It makes sure that programs and services are considered in the context of interest and result in something interesting to viewers.

How does ISO 21001 support continual improvement?

It promotes reviews, feedback, and updates with the frequency of reviews, etc., to make the education appropriate and effective.